MichaelMullally
SaaS platform leader. MSP-domain specialist.
Building at the intersection of AI and IT operations.
Building things that matter
Product leader who combines deep MSP domain expertise, technical fluency, and a relentless Kaizen mindset to align product vision with measurable business outcomes.
With 10+ years driving growth and operational scale across RMM platforms and global SaaS businesses, I've built and led product organisations through four acquisitions — scaling early-stage products into enterprise-grade platforms serving thousands of MSPs worldwide.
I lead AI implementation through parallel initiatives: building AI fluency inside the team through operational systems that deliver immediate and compounding gains, and implementing the highest-ROI AI features to ensure continued relevance in a rapidly evolving IT environment.
That internal fluency and the use of agentic workflows results in better-informed product decisions at every level — including AI feature implementation itself.
A career built on scale
Director of Product Management
Datto RMM
Leads product vision, roadmap, and delivery for Kaseya's flagship RMM platform, while holding responsibility for the integration strategy and prioritisation framework across Datto RMM, Autotask PSA, and IT Glue — the three core platform legs of Kaseya's growth story.
- Defined multi-year product vision and strategy aligned to MSP growth, driving roadmap alignment through data-backed prioritisation and stakeholder governance across Engineering, GTM, and executive leadership.
- Pioneered agentic AI systems in production: an intelligent idea management pipeline triaging feature requests end-to-end, auto-generating problem statements and user stories, syncing across core systems via API.
- Implemented an AI PRD generation tool that reduced PRD creation time by over 50%, improving requirement clarity across a complex multi-team delivery environment.
- Developed an AI-powered release note generator producing four tailored outputs — Executive Summary, Public Release Notes, and GTM and Support variants.
- Established KPIs and telemetry frameworks to track product performance, user adoption, and feature impact.
Product Leadership
Workplace & File Protection
Progressively promoted through four acquisitions, scaling Workplace from an early-stage startup into a mature, enterprise-grade SaaS platform. Owned end-to-end strategy, roadmap, and execution across desktop, mobile, and cloud.
- Scaled a startup product through four acquisitions into a global SaaS suite serving thousands of MSPs, leading product continuity and integration at each transition.
- Operated as an advanced user and stakeholder in Autotask PSA — managing support ticket workflows, problem management processes, and contributing to PSA-product integration design.
- Sustained consistent ~10% annual growth on a mature product line with no dedicated marketing or sales support — through disciplined product strategy and deep understanding of the MSP customer.
- Brought in to rescue the auto-provisioning initiative critical to the Kaseya 365 launch — four months to deliver all modules from a programme that had repeatedly stalled. Succeeded on schedule; company-wide adoption of the methodologies and tooling followed.
- Built foundational customer systems during the early startup phase: first CSM, help documentation site, and CRM workflows to replace manual developer-managed email intake.
Led global integration of Apple ecosystems into enterprise IT infrastructure and implemented MDM strategy across international operations.
Designed and delivered technical training and coaching programmes for all European senior technical support teams across multiple languages and cultures — shaping a naturally adaptive communication style and comfort working across diverse, distributed teams.
Three continents. Five countries. Twelve years in Denmark. A life spent navigating different cultures, languages, and contexts has built something hard to teach: a genuine fluency in reading intent across barriers. That ability shows up consistently as a strength in communication, stakeholder alignment, and bridging gaps — across teams, time zones, and organisations.
There's always something on the workbench — a new app, a home improvement project, something in the garden. The medium changes; the instinct to build doesn't.
A fascination with how humans interact with their world and with tools and machines. Always absorbing something new — AI, philosophy, psychology, or wherever curiosity leads next.
VR headset on, sim rig engaged, pumping out consistent lap times while searching for marginal gains. The pursuit of tenths is a familiar feeling.
Passionate about music — an extensive, eclectic collection spanning decades and genres. Plays piano and drums.
Let's talk.
Open to the right conversations.
Always interested in what's being built.