MichaelMullally
Product leader. Agentic AI systems builder.
Driving internal efficiency through AI implementation at every level of the organisation.
Building things that matter
Curious by nature. Technical by instinct. Relentless about closing the gap between strategy and execution.
I build AI workflows and agentic systems that deliver compounding efficiency gains across the product function — from idea triage to PRD generation to release communication. In production today: an intelligent feature request pipeline, an AI PRD tool that cut creation time by over 50%, and a release note generator producing four tailored outputs per release. Alongside this, I actively coach the team on AI adoption — identifying where a sharper approach unlocks better outputs, and demonstrating what that looks like in practice.
That work is grounded in 10+ years driving growth and operational scale across global SaaS businesses. I've built and led product organisations through multiple acquisitions — scaling early-stage products into enterprise-grade platforms serving thousands of MSPs worldwide.
Born to build
Director of Product Management
Datto RMM
Leads product vision, roadmap, and delivery for Kaseya's flagship RMM platform, while holding responsibility for the integration strategy and prioritisation framework across Datto RMM, Autotask PSA, and IT Glue — the three core platform legs of Kaseya's growth story.
- Defined multi-year product vision and strategy aligned to MSP growth, driving roadmap alignment through data-backed prioritisation and stakeholder governance across Engineering, GTM, and executive leadership.
- Pioneered agentic AI systems in production: an intelligent idea management pipeline triaging feature requests end-to-end, auto-generating problem statements and user stories, syncing across core systems via API.
- Implemented an AI PRD generation tool that reduced PRD creation time by over 50%, improving requirement clarity across a complex multi-team delivery environment.
- Developed an AI-powered release note generator producing four tailored outputs — Executive Summary, Public Release Notes, and GTM and Support variants.
- Established KPIs and telemetry frameworks to track product performance, user adoption, and feature impact.
Product Leadership
Workplace & File Protection
Progressively promoted through four acquisitions, scaling Workplace from an early-stage startup into a mature, enterprise-grade SaaS platform. Owned end-to-end strategy, roadmap, and execution across desktop, mobile, and cloud.
- Scaled a startup product through four acquisitions into a global SaaS suite serving thousands of MSPs, leading product continuity and integration at each transition.
- Operated as an advanced user and stakeholder in Autotask PSA — managing support ticket workflows, problem management processes, and contributing to PSA-product integration design.
- Sustained consistent ~10% annual growth on a mature product line with no dedicated marketing or sales support — through disciplined product strategy and deep understanding of the MSP customer.
- Brought in to rescue the auto-provisioning initiative critical to the Kaseya 365 launch — four months to deliver all modules from a programme that had repeatedly stalled. Succeeded on schedule; company-wide adoption of the methodologies and tooling followed.
- Built foundational customer systems during the early startup phase: first CSM, help documentation site, and CRM workflows to replace manual developer-managed email intake.
Led global integration of Apple ecosystems into enterprise IT infrastructure and implemented MDM strategy across international operations.
Designed and delivered technical training and coaching programmes for all European senior technical support teams across multiple languages and cultures — shaping a naturally adaptive communication style and comfort working across diverse, distributed teams.
There's always something on the workbench — a new app, a home improvement project, something in the garden. The medium changes; the instinct to build doesn't.
VR headset on, sim rig engaged, pumping out consistent lap times while searching for marginal gains. The pursuit of tenths is a familiar feeling.
Passionate about music — an extensive, eclectic collection spanning decades and genres. Plays piano and drums.
Always absorbing something new — always moving forward. A general leaning towards psychology and philosophy, based on a fascination with how humans interact with their world and with tools and machines.
Let's talk.
Open to the right conversations.
Always interested in what's being built.